Based on the nature of our subscriptions, we do understand that there may be a point at which players will not utilize their subscriptions due to circumstances such as graduation or the end of the season.
As your need for the service winds down, we recommend managing your subscription directly through your player profile. By selecting “Manage Subscription,” you can pause or cancel your plan at any time prior to your next renewal.
Prep Network subscriptions are set to renew automatically unless canceled prior to the renewal date. This renewal structure, along with our billing terms, is outlined during checkout before a purchase is completed. Customers are required to acknowledge our Terms of Service at that time, which explain how payments and renewals work.
For ongoing transparency, our Terms of Service are also available at any time in the footer of our websites.
As noted in our policy, all Prep Network purchases and renewals are final. To ensure fairness and consistency for all customers, refunds cannot be issued once a renewal has processed.
If you have any questions about your specific account or would like assistance managing your subscription moving forward, please contact our customer service team, who will be happy to help.
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