This guide explains how to locate the cancellation policy for your existing hotel booking.
Please note, you can make an informed decision by checking the cancellation policy before creating your reservation. Once you have decided where to stay and are ready to book, you can click on "Hotel Details" to see the hotel's cancellation policy, as indicated in the image below.
If have already created your reservation, you can also find the Hotel Cancelation Policy on the reservation receipt.
Reservation Confirmation Receipt
Our cancellation policy can be found in the confirmation email that you receive after making your reservation. At the top of the confirmation email, you can see the last day to make edits on your reservation and the last day that you can cancel without penalty.
If you scroll to the bottom of your confirmation email, a full and detailed cancellation policy is displayed there. This is the same cancellation policy that would have needed to be agreed upon before reserving.
Find your Reservation Receipt from your Home Page
To make a reservation, you first need to Select the My Reservations card on your Homepage. You will be able to view the list of reservations. Now Select the View Receipt Option.
Here you will be able to view your Reservation Receipt and policies.
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